About the Role:

As a Platform Manager, you will be their main point of contact defining the onboarding success plan to drive partner outcomes and keep engaging them on a regular basis to ensure they are leveraging our solutions in the most effective way. Using your consultative and analytical approach, you will be seen as a trusted advisor with industry expertise and identify new growth opportunities. You will build strong internal relationships and must be exceptionally organized. Nevertheless, most importantly, you are considered firstly as a partner and an advocate with engaging communication skills and experience working with partners in the SaaS/Communications industry. The successful candidate will work remotely however he/she must be a resident of the CIS Region.

Partner Account Management:

• Partner Satisfaction and Loyalty
• Answering partner
• Relevant recommendations and development of the activity: being a force for proposals, sharing best practices, and use cases adapted to each partner
• Dealing with invoices and financial documentation

Traffic Analysis:

• Monitoring the traffic quality and making reports for tech team to take necessary actions

Routes for Traffic Flow:

• Adjusting routes for traffic flow in order to increase revenue and margin of a company

Pricing:

• Calculating and maintaining business cases and actual pricing with partners

Sales and purchasing processes:

• Telecom market trend analysis
• Searching and signing agreements with new partners

Improvement of the offer:

• Identifying and reporting partner needs/demands internally
• To be a driving force for product evolution

Knowledge and abilities

• Fluency in English is a must (working proficiency)
• Robust customer-centric mindset and approach
• Detail-oriented personality with excellent account management, time management and problem-solving skills
• Exceptional collaboration and teamwork skills
• Instill trust and loyalty into the customer base
• Tech-savvy attitude, with a good understanding of the trends driving innovation in technology, particularly in mobile, cloud, and consumer areas
• Self-driven and maintenance of a high level of activity, management of multiple competing priorities, and work effective in a results-driven culture
• Ability to build strong relationships with partners and understand their needs and KPIs
• Ability to speak in front of a small audience remotely

Experience

• In VoIP\SMS or telecommunication APIs
• At Vonage OR Twilio (or similar services) is a plus
• As a Junior Account Manager at least 1 year of experience (internships included) in the field of Telecommunication
• As a Middle Account Manager at least 3 years’ experience working in a customer relationship management or customer facing account management role with technical customer base

We do offer:

• Competitive salary based on Candidate’s experience
• An attractive bonus package
• A dynamic, challenging environment resulting in continuous learning, education, and progression
• A multi-disciplinary team working remotely from your home country
• We respect work & life balance, but we expect attitude and commitment
• Professional and personal growth and development in an international environment

Does it feel like this vacancy is made for you?

If yes, click here, fulfill the form and upload your CV by mentioning the Code SCRM0822 at the required field.